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I have recently joined the TPI Family after careful scrutiny of many host agencies.  My decision was 100% correct as I've had many positive discussions with TPI staff.  The TPI staff is like family as they provide caring solutions to my situations as a new affiliate.  The "ease of doing business" format has me very optimistic for smooth sailing ahead especially in these turbulent waters.

Hello.  I am a new agent with TPI.  I am just in awe of all the support that you give and send to help me grow as a home based agent. I am thankful to all at TPI including Robert, Pamela, John, Victoria, Cassandra, and to all who have made my transition a very smooth process. Keep up the good service you all provide.

So far in my travel career, I have tried two other Host Agencies - Joystar and Partners in Travel.  I can definitely say that TPI has the best program for my business with so many options an opportunities to grow.  I look forward to working with TPI for a long time!

Debra Gaines

Thank you - to each and every person that has made this easier for us!  We appreciate the quick responses to our inquiries and the kindness and professionalism always offered.  The Cruise Ladies are fans!

I found the entry-level Travel Agent Training course to be educational, informative and even a little challenging.  I took the entire course & passed my final exam with a 93 in just 3 DAYS! The material was presented in a timeline that made sense in relation to the business, and the text in each chapter easy to follow and understand.  The range of material covered in this course is exactly what somebody looking to learn this business needs to know to get started; the text book will become a valuable resource of guidance and information for me, especially early on, in my business.  As for testimonial, I would like to salute the 2 TPI Reps. who I spoke with on the phone when I decided to start my new travel agency - Pam & Cassandra.  My first contact with TPI was with Pam, whose cheerful demeanor, expertise and positive attitude put me at ease & convinced me I had made the right choice in TPI as my host agency.  She answered all my questions, gave me some guidance & encouragement and handled my sign-up process in such a friendly & warm manner that I couldn't help but smile and be at ease throughout. I don't think there could be a better representative for any company than Pam!  Cassandra also has a wonderful demeanor & positive attitude to go with her obvious expertise.  She was able to quickly resolve my issue with logging onto the training website to begin my course and also answered my questions concisely and made me feel at ease and comfortable.  Based on my initial contacts with TPI, I can't wait to get my business started!  I know TPI will be there to help me be a smashing success!

At 4:28p today, Feb. 20, 2008, I contacted Cassandra Housand, your New Account Support Manager, regarding two of my Agents IATAN cards that had not received their new IATAN cards even through the paperwork had been submitted to IATAN in November.  One of my very-stressed sub-agents, Becky, was leaving for vacation tomorrow morning with clients, and wanted a supporting document that indicated she was an agent representing Travel Planners International since IATAN had not yet issued her card or had her on the IATAN list.  I called Cassandra at 4:30 PM and she explained the procedure for getting an Agent Verification Letter for Becky.  While Cassandra and I were discussing the situation, Cassandra sent another email to our representative at IATAN to again inquire about the status of the cards for these Agents who were qualified to received them. At 5:11 PM, the Agent Verification Letter was received in my email. Now, if that isn't great service, what is?! Thanks...Cassandra for being understanding and acting quickly! Happy agent since 7/19/05.

To Maria Brenes - I want to send many thanks for helping resolve, what was for me a very difficult airline reservation.  I could not get the last portion of the record completed.  The commands I was entering were all invalid.  With Maria's assistance I was able to get the PNR finished and booked so I could go to the next priority.  As everyone knows, time is of the essence, both with airline bookings because the price could change any minute, and because our days are so busy.  I appreciate the effort and support shown by Maria that turned a difficult booking into a finished task.  Thank You, Thank You, Thank You!

I am so pleased I decided to join TPI 2 years ago.  The service and support I've received has been excellent from supplier suggestions to customer service resolution to any issues I've had.  I was associated with a 'brick and mortar' agency for 8 years prior to TPI, and have found TPI superior in commission arrangements, accounting, marketing support, and service.  This was the best decision I've made in the Travel business.  Thanks again.

Reyna – a life saver today!  My computer continued to go off each time I would try to complete my info on trip builder.  I had tried 3 times, and then decided to call accounting. She was terrific!  Hats off to Dennis - He really was awesome! He is very knowledgeable and patient. He located commission that was due to me in the unknown agent folder.  Thanks TPI for having such remarkable personnel on staff.  Finally - a host agency that employees real travel agents so they can make my job easier, and allow me to get back to selling travel.

I have a testimonial for Amber in your Accounting Department.  She is very helpful, accommodating, and professional.  She always gets back to me in a very timely manner.  The whole team at TPI is very concerned about my business.  Thank you TPI for your efficiency and your support.  We are very lucky to have you as our host agency.

I have been very pleased with the level of service from the air/car/hotel department. They are always so willing to help and go the extra mile.  Salone, Kira, Beatriz, Vickie, Nivea and Maria are great to work with. They are very knowledgeable and that makes my job easier as well.  Cherie is also there for issues that arise and will follow through to be sure things have been taken care of.  Thank you TPI.

Hello Reyna, I just wanted to thank you again for your persistence in assisting me in receiving the commission for this trip that I booked. I had called and emailed Faye at Couples many times and received the run around. I did contact your Accounting Dept. on a couple of occasions and received no help.
When I finally got you on the phone, you said, "I will take ownership of this and see that it is resolved." At long last, we did receive the money and I will be getting my commission shortly. I know perhaps it was not a LOT of money, but it was the principal of the thing. TPI has certainly got a quality employee in you and I very much appreciate your help! Sincerely,

I just spent some time with Nivea (ext.8235) trying to find a reasonable fare and itinerary for a very "high maintenance and upscale" client.  This was for 2 business class tickets from Honolulu to Singapore and returning from Bangkok.  It's a long story why I was doing this, but that's not important.  After spending several hours on the phone with several airlines, each of which kept passing the buck onto the other, I called TPI and got Nivea.  Not only was she compassionate and understanding, she was able to accomplish what I couldn't. AND this was at 7:30 pm your time. I will be indebted to Nivea for anything she wants!  Sincerely,

One early morning recently in July 07, I was awakened by the phone to hear on the other end "They have canceled our flights!"  This is not the way I wish to awake.  Somehow my client’s flights had been canceled.  They were told that their agent had canceled them, which was not correct.  I called TPI's 24 Hour Reservation number, but was not able to get any information that would explain what had happened.  I was able to work with the agent at the airport to get my clients on another flight (different airport) without being charged the change and/or the cancellation fee.  But they were charged the increased fare. Within minutes after 9:00am, I received a call from Vicki at TPI letting me know that they were aware of the problem with my client’s flights.  Vicki was very helpful and re-assuring that she would help with the problem.  This was a relief.  I was very pleased and amazed that TPI was on top of this problem without my calling them.  Vicki finally figured out that due to a fluke in the system the flights were canceled for non-payment, even though they had been paid.  She was also able to work with the airlines to get my clients money refunded for the increase air fare.  My clients were pleased, it made me and TPI look amazing.  And I didn't have a melt down. Vicki was also willing to (with a very good attitude) to help me rebook my clients car rental when the electricity in my home when out.  Vicki you are NUMBER ONE! Thank you Vicki and TPI,

Hoorays to two of TPI’s most patient and "make it happen" with personality guys, Alex and Matt in the Marketing and Business Development Department.  It is a mere pleasure working with them.  They helped to turn my lemon into lemonade.  I just want them to know that I appreciate them and I am proud to be a part of this awesome host agency.  Guys, thanks and I’m excited about my winning flyer.

I have been with Travel Planners International since January of this year (2007).  I did a lot of research before choosing a new host agency because of the issues I had with my previous agency.  I was a bit hesitant to work with an agency so far away from me (I am in Seattle), but I must say that TPI has exceeded my expectations on more than one occasion.  Not only do my general help questions get answered in a very timely manner (how refreshing to actually be able to talk to a live person when I call), but the access to the decision makers in the company is amazing. I recently had some questions regarding a legal issue.  I e-mailed Kim Sherrett who was my first contact with TPI.  She promptly e-mailed me back assuring me that I had nothing to worry about, but due to some information I was getting from another local agent I expressed my further concerns.  Later that day I got a call from Tony Gagliono, the CEO of the company!  He not only called me - he left messages for me on my home phone, my cell phone, and even sent me a text message to be sure he could speak to me in person - and he set my fears to rest. I see a long and profitable partnership ahead of me with Travel Planners International.  Thank you to you all!

I would like to let you know what a superior crew the Air/Car/Hotel Department of TPI is and how I appreciate all the fine work they have done for me. With the level of expertise service the department delivers I have the confidence to refer my clients without a second thought.  Plus, I feel free to leave the office with peace of mind.  Please let the Air/Car/Hotel Department know how much I valued there knowledge and careful handling of my accounts. Sincerely,

I want to extend a special "thanks" to all those working at Travel Planners. I have to say that no matter the time I call they are always very pleasant, cordial, professional and efficient. It seems like everyone is always willing to go a little further to help me. Again "THANK YOU" for all your help.

I am very pleased and proud to be an agent with TPI. I was able to meet Kim Sherrett at the Cruise 3Sixty event last week. She was a just marvelous and so helpful! She promised to take care something for me when she got back to the office and she did as promised. There are not many host agencies that seem to care about their agents. Thanks TPI.

TPI’s overall support is the best. I truly prefer using the Live Chat Support on the web as it allows me to receive a transcript of the conversation so I can go back and review my notes. TPI is always helpful, efficient, and best to deal with. Thanks so much for all the wonderful tools and support.

I am fairly new to Travel Planners, so I have questions pretty frequently. It is always a pleasure to deal with your support team. They are cheerful and very knowledgeable and always prompt with responses either by phone, live chat or email. I love working with TPI.

A big “Thank You” to Ashley Vaughan in the Marketing & Business Development Dept. for quick response to my need of adding my logo to my website. From what I described, she pinpointed the problem and now we finally have a logo on there. You are always there when I need you. Thanks’ again.

I had the marketing department design a flyer for my upcoming group cruise and they did a fabulous job! I was very impressed with both the visual look of the flyer and how they managed to include all the pertinent information without making things look cluttered. The instructors that are coming onboard with me to teach workshops were very impressed as well. And they got it all done in a very timely manner. Thank you all!

I just want to thank Ashley and Alex in the Marketing Department for their wonderful support. I am new to Travel Planners International and had a lot of questions setting up my AgentHub webpage and my passwords. They were very kind and helpful, and always solved my problems. By the way, your Consumer Websites are awesome! Travel Planners International is the way to go!

As we all know today's market is very competitive and choosing a host is a very important decision. Upon joining TPI, I thought I might be just "another agent" and get lost in the crowd. Boy was I wrong! The marketing team is helping my business grow with creative marketing ideas and concepts that really work.

I would like to thank to Maria Brenes in the TPI HelpDesk Dept. I was trying to send out final payment invoices for a group of mine and I was having problems. Fortunately, when I called for assistance, Maria was there and solved my problems, which in turn helped me accomplish my task in a timely manner, so I can get back to selling travel which is what I do best. Yea Maria! Yea TPI! I am so happy with TPI as my host and would never go anywhere else.

Just a quick not to say how pleased I am to have joined with TPI. The Marketing Dept. is great as if I have any questions, they are quickly answered. What a difference it is to have someone I can talk with when I have questions. Night and day compared to the host I was with before. Thanks TPI.

I have been with TPI for several years now and I have never once had any complaints about the service I receive from TPI's wonderful staff. No matter what question or concern I may have, there is always someone available to answer it. I have never had a problem with my commission being correct and on time and I wouldn't consider switching to any other agency. Many thanks to Kim, Zitka, Mary, Marie and everyone else who has made my life (and my sub-agent, Carol's life) much easier!

This is long overdue and I am sorry that it has taken me so long to write this testimonial. I just want to say that Alex in the Marketing Department has been so great to work with. Even though I have been a travel agent for 7+ years now, and I have been an outside agent for nearly 3 years, I am still very "green" when it comes to marketing and I am not very skilled in technology and learning as I go. Alex has been very patient and helpful while assisting me with the direct mailings, updating my customer database, etc. It is such a pleasure to work with people like Alex. Thank you TPI. Looking forward to a successful 2007!

I think the new TPI-AgentRC platform is a great step forward for us agents. Although I was a little apprehensive about having to learn a new system, once I got up to speed, I found it to be much more efficient in terms of submitting accounting details and travel plans. Plus, the staff at Tpi made it easy and fun to learn. I also love the snapshot of my business that is easily accessible and easy to understand. Thanks, TPI.

I've only been with TPI for two months now and I have been extremely impressed by the overall quality of your team. Erwing Hernandez has been unbelievably helpful during my orientation with TPI. The Director of Sales and Marketing, Zitka Kammerer, has always made time for me whenever I've had a question. Alex Gonzales has helped me resolve some technical issues with AgentHub in a matter of minutes and always follows up to make sure that every problem has been resolved. I also want to congratulate you on having Ashley Vaughn as a member of your marketing team. Ashley has been incredible with helping me through the nuts and bolts of both AgentRC and AgentHub and I can't say enough about her knowledge, professionalism and patience. Thank you TPI for a wonderful beginning.

I wanted to take this time and let you know about Cassandra who works at the HelpDesk. I called and spoke directly with Cassandra and asked about booking a Castle for my client. Not only did she give me phone numbers but she went a step further and gave me websites for the tour operator; which was very much appreciated. There have been other times that I have called and Cassandra would go a step further. Before she suggested a particular tour operator, and she even pulled-up the website to make sure that the particular vendor had what I was looking for. Some might say that she is just doing her job. Maybe that's true but I feel Cassandra is going above and beyond the call of duty. She is also very personable and makes me feel comfortable when is comes to booking travel. I hope that you have a way to recognize outstanding employees. Thank you.

Hello Ken, Just a compliment. Everyone in your accounting department is very competent, especially Michele. She is a great woman! She is the best person I have spoken with since you instituted the new TPI-AgentRC.

I have been with Travel Planners International for over 5 years and each year the company continues to seek new innovative and state of the art ways to aid the Independent Contractor. The staff at TPI will go far beyond any duty required of them to assist me and any need that I may have for a client. The support of the entire company from the helpdesk to the top officer in this company work diligently to make my job as an Independent Contractor run as smoothly as possible and to give me every possible tool to service my clients in the best possible way. The new TPI-AgentRC site is phenomenal! We have everything an agent could need to promote, book and market our business. Thank you for never being late in paying commissions! And, thank you for making my job more enjoyable and professional.

I can't say enough about the support and training I have received from day one with your organization. I don't believe that it would be wise for to break away from your organization even after I receive my own IATAN number because the expense for me to have my own website, the forms for tracking my clients and expenses would be way more than what I pay out per month now. The number one reason I do not foresee disconnecting from TPI is that there is no price I could put on the support network that you have available to every agent that you host and the fact that we talk to everyone up to and including the President of the company if necessary which is unheard of for a company of any size at all. Thanks so much for being here to help the new Travel Agents like myself grow to the big Travel Agents we want to be!

I was having trouble with my logo for my website and called the TPI Marketing Department.  Ashley Vaughn answered the call and went above and beyond the call of duty.  My logo had not been sized correctly and was too large for the website.  Ashley asked that I send it to her and she would see about resizing it for me.  She was able to have that done and it looks great on my new AgentHub Consumer Website.  I just wanted to let you know the effort she took to help me when I had no idea where else to go. I have found that Travel Planners International has a great support team. Thanks again.

Shelia Berryhill

I would like to thank Travel Planners International from the bottom of my heart. Initially, when I applied to TPI, I thought maybe I was going to be alone in this business. From the HelpDesk all the way up to Mr. Tony Gagliano - VP, I have been welcomed, schooled, kept informed, and best of all felt like family. I took a Seminar-At-Sea with TPI recently, and felt very at home with the staff from TPI and the staff from corporate at Royal Caribbean International. The Marketing Department has been very helpful for me as a company. From the smallest to the largest of problems, I think TPI will be able to assist anyone. I thank you TPI for being very hospitable and friendly, not only to me but to ALL agents under the TPI umbrella.

Just a quick note that Marie Rendino in the TPI HelpDesk was very helpful and provided me live chat support in a very professional and efficient manner. I was having some difficulties with a hotel booking and she walked me through everything. Thanks,

I am a new agent with TPI and I wanted to let you know that Kim in Sales and Pamela Gordon who completed my orientation are two very helpful and knowledgeable people. Thank you to both of you for making my decision a little easier.

I cannot begin to tell you how wonderful Pamela Gordon was in my orientation. She has such a kind heart and is exactly where she needs to be within your organization. Thanks so much for your help, Pamela. I will always remember your kindness and extensive knowledge. What a great first impression!

Thank you TPI! TPI is truly an innovator in the host agency arena. You provide us with every possible tool to be successful! I LOVE the new TPI-AgentRC platform. My commission tracking is flawless! The direct mail programs are fabulous. If there were ever a COMPLETE host agency out there, TPI would be it. I was agonizing over when and how I should have a consumer website done but you've taken care of that for me with your TPI-ConsumerSite - AgentHub. I'm looking forward to playing around with the new TPI-ConsumerSite interface and all of the coming changes in the new version. I feel like a kid at Christmas! Again...many thanks for all the support, products and technology you provide.

I recently joined the TPI team. I really like the one-on-one training/orientation concept that TPI has developed. It allows the training to be more personal and I don’t feel like just another number to them. I felt very comfortable and was able to ask as many questions that I needed. The training was very user-friendly and I am already seeing the rewards from it.

I want to be sure that the proper people are rewarded for their never ending patience and co-operation. Initially, I viewed your new TPI-AgentRC as a challenge, but quickly I realized the amazing benefits of this wonderful resource center. I attribute this to your efficient staff that has been very kind to spend endless hours patiently walking me through this. Kim is a love to have put up with us these last two years. Mary and Marie are both extremely helpful AND for the last two days I have spent over three hours with Cherrie and her jovial compassionate assistance has been beyond expectations.

The HelpDesk Manager/General Manager, Erwing Hernandez, is the best! He always answers my questions promptly and does whatever he can to solve problems. I appreciate his help. He is a major asset to TPI and the wonderful support they provide.

You know that "feel good" feeling when you speak to an old friend, or a favorite relative? That's the feeling you get speaking to the Travel Planners support staff. It's a joy working with them. I couldn't be happier with a Host Agency. This is my second (and last) host agency to be affiliated with. Commissions are always paid on time, and the generous new plans offered to outside agents are more than you can ever hope for. Frankly, I think everyone at TPI deserves a raise!

I have only been with Travel Planners International since the end of 2005. I was with another host agency who talked a lot about being "family". However, that feeling did not make up for the lack of functionality. I find both with TPI. I love the constant technology updates, especially the TPI-AgentRC, and the feeling I get every time I call that I am the most important issue for them. And of course, these new Agent Plans are great! Thank you!

I enjoy the live support program--especially when I have a quick question about using the new TPI-AgentRC website. I've received quick and accurate answers from ever-friendly Cassandra! I love the new website!

Hi Tony! I just wanted to thank you for a great Seminar at Sea onboard the Mariner of the Seas.  It was a pleasure to meet and visit with you and the other agents that attended.  Everything was very well organized and went smoothly!  I just hope that your "baptism by fire" to a SAS was not too bad with all our crazy ideas and the rocking seas. Just blame it on bad ice cubes! I thought the guest speakers gave two of the best presentations that I have every attended.  Even though I have used Access America for several years for clients and for our own trips I got some new information and ideas from Mary Ellen. And Tony from RCI was great - gave us good ideas and challenges that would work no matter how many years one has been in the travel business. Thank you and TPI for this opportunity to learn! Hope to see you again on another "cruise and learn"!

I am very pleased to take the time to acknowledge the HelpDesk at Travel Planners International. Their help and assistance has gone beyond what I'd hoped for and for that I am very grateful. I came onboard during a time of transition to the new website which has been a learning curve for all involved. In my dealings since July, I have received the most favorable service and support from all members of the team. I am not new to the travel business and was somewhat nervous in making the move from CruiseOne to TPI. I had researched several Host Agencies and to date feel confident with my selection with TPI. I am most appreciative and would like to thank you for providing your agents with a dedicated team they can count on. I look forward to a very successful future with the TPI Family.

We were having trouble with our computer locking up when entering the payments for our large group cruise. We called the office and spoke to Marie Rendino in the TPI HelpDesk. She agreed to help us even though it was on our end. To make a long story short it took way to long to enter on the payment page, it kept locking up, but Marie stuck with it and even did some for me. She is a definite asset to your office. She was pleasant throughout the whole ordeal and very informative and helpful - many kudos to Marie. Support like this is priceless! Tell her thank you again, from me.

My questions and requests are always acknowledged the same day with a genuine interest in assisting me build my travel business. Mark and Kim, in the Agent Relations Department, have been particularly helpful. I look forward to a long, prosperous relationship with TPI.

I needed some help in the Accounting Department today and Michelle was very helpful and speedy about getting the matter solved for me. Both Michele and Diana in Accounting are doing a great job. As usual, the TPI HelpDesk is always there for me.

We have just started with Travel Planners on Wednesday, September 27 th and its unbelievable the extraordinary and superrrrrrrrrrrrrrrr service we are receiving from Travel Planners...Its like we have been with the company from day one because that’s the way they make you feel. No matter how many times I call for a question, Pamela Gordon is a gem. The TPI-AgentRC travel site is user friendly and her orientation and personality made it user friendlier. She was outstanding. Then there was Zitka, who we have called perhaps 6 times in 2 days and Zitka was so helpful, warm and friendly - so inviting Travel Planners! We searched and searched to find a reputable host agency and meeting you was the best thing that happened to us in months. You are no longer or not only our host agency, we are FAMILY.

I am totally impressed with the staff of TPI. They are professional, knowledgeable and courteous. Pamela Gordon is an excellent trainer. I am amazed at the tools that are out there for us to use.

I would like to express my gratitude to TPI for Pamela Gordon. Pamela Gordon exemplifies the word customer service. As a dedicated TPI support team member she makes me feel real comfortable when talking to her. She is extremely patient with me and gives me the support I need in my Home Base business. I can truly say her responsiveness is outstanding. I had a hard time deciding which Host Agency I would like to work with. After reading different testimonials on host agencies I decided to team up with Travel Planners. After working with you all for a while I know I have made the right choice. I knew I needed a lot of assistance in growing my business. I selected TPI and I feel as if I am part of a family. Thank you,

Joyce Hooker

Hello Tony - I wanted to say thank you for giving us a terrific Seminar at Sea on the Mariner of the Seas. The Mariner is my favorite ship afloat. It is nice to see one of the TPI owners taking the time to come out and be hands on with the agents. I can tell TPI cares! You conducted a great seminar and we learned a lot. I especially enjoyed the class on Access America. Mary Ellen was very good. Hope to be able to go on another soon. Keep up the good work, and tell everyone there I said hi. With great respect and admiration,

Frances Payne

I signed on with TPI in the beginning of the year. I can't say enough nice things about this company! They are very professional and I recommend them to anyone looking for a great host agency.

Sherita Shepard

I want to let you know what a help Cassandra has been to me whenever I need her help on the live chat. You have a great staff at TPI. Thanks,

Cynthia Benedict

I have been an Independent Agent with Travel Planners International for a little over a year and I am extremely proud to say that they are the best in the industry. The support that Travel Planners provides to their agents is second to none, the many tools, booking engines, and agent information that is provided to us is simply amazing. Travel Planners Internationals' staff has always been professional, courteous, and sympathetic to my agent needs, which in turn benefits my clients, and helps my company to shine, for that I say, thank you. Hats off to you, keep up the good work!

David Butler

I am a new agent with TPI, and I want to say that I spent many months preparing to start my business. I researched every aspect and every decision, including which host agency I would choose. When it was all said and done, the ONLY agency I wanted to work with was TPI. From the first phone call I made right down to my orientation I have encountered a group that is thorough, professional, friendly, and encouraging. I knew when I started that I had chosen a solid company, but with every new experience my decision is confirmed. Thank you all!

Hello – I just returned from the Alaska Seminar on Celebrity Summit (09/09/06 - 09/16/06). Having been with TPI for over 5 years, I always try to attend as many of these events as my budget will allow. As usual, the sessions were well planned, organized and enlightening. Ms. Ashley Vaughn in the TPI Marketing Dept. for provided an excellent agenda – kudos to her! These seminars are so beneficial, not only for the training they provide but for the opportunity to become acquainted and develop friendships with other TPI agents and the District Sales Manager for the cruise line. We meet to exchange ideas, suggestions and generally "brainstorm" with each other. Only one suggestion for consideration would be to organize a "group" shore excursion to further enhance our learning experience. Thank you to the staff of TPI for providing us with this wonderful opportunity! PS - If you ever have the opportunity to do a Celebrity seminar with Maria Cronk, jump on it! Between her and Ashley, we had a fantastic time with a lot of laughs.

Thanks to TPI for helping me grow my business. I have been with TPI for almost 3 years and each year, my income has increased. As an outstanding host agency, with years of experience, they have clout with suppliers. This has been evident, when they intervened on my behalf. What they have accomplished for me has exceeded my expectations. I am confident that I have a great team on my side. TPI takes their mission statement to “treat every agent as the only one” very seriously. This policy is apparent everything that they do.

I have been a travel agent for more than 23 years – with 17 of those with my own agency. Even though I've been with Travel Planners for a short time, they are teaching an old-dog new tricks. Thanks Travel Planners.

Ken Priest

I cannot say enough about the quality of service we have received from everyone at TPI. Any time I have had a question or problem; it has been taken care of. The communication and follow-through is excellent. The commission checks are on time and accurate. Bravo and many thanks for a job well done.

As someone who has just graduated an accredited travel school program and is completely new to the industry other than being a leisure traveler, the decision to become a home-based agent or attempt to get hired in a "brick and mortar" agency is a bit overwhelming and frustrating at times. I wanted to have the flexibility that working from home provides, but the support of having people around in an office situation with experience to help when the need arose. The problem was I couldn't get hired without experience and couldn't get experience without getting hired. I finally decided, with a little trepidation, that I would be a home-based agent. After researching several host agencies, I made the decision to join with Travel Planners International. Although it has only been a couple of weeks and I am still in the process of getting my business up and running, I have nothing but excellent praise for everyone at TPI. Mark Miley was quick to respond in setting me up with the access that I needed. He was prompt and attentive in his e-mails and didn't mind that I e-mailed him several times, and I believe on occasion, asked the same question. Since gaining access, I have had to contact the TPI HelpDesk with more questions. Ileana Rivera, with whom I spoke, was knowledgeable and quick to respond to my requests, and helping me with my problem. When e-mailing agent relations regarding my sub agent request, Kim Sherrett, responded to my request explaining to me why it was taking a little longer (someone was out ill), and then she proceeded to search to see if the information for my sub agent was in your office, and then promptly stated that my request would go to priority status (which was not necessary, but greatly appreciated). Everyone I have encountered at TPI has made me feel welcome and with each passing day I feel more comfortable and more confident that I made the right decision to switch careers and to have TPI in my corner.

Mitchel Shapiro

I can only imagine how busy your staff has been with the newly released platform (TPI-AgentRC) and new hosting plans. Most of us when learning a new system, quite often get frustrated and miss being out of our comfort zone. I will say I experienced both these feelings. But, the times I needed help, I called TPI. Often I was on hold or had to wait for a call-back. But EVERY TIME, I was treated with professionalism, and an attitude of "we'll get you thru this problem." Simply said, I enjoy my relationship with TPI and feel I have built a rapport with your staff. I particularly am impressed with your constant drive to improve. Thanks TPI.....I look forward to a continued and growing relationship.

This is a testimonial for the Marketing Department – specifically for Zitka and Pamela. They are very efficient and prompt in their replies and are always happy to go the extra mile in helping me grow my business. Thank you so much for your team support, I appreciate it.

I have been pleased with the responses from your TPI HelpDesk as well as Michelle in Accounting. I appreciate all the new TPI website (TPI-AgentRC) offerings.

Christopher Silva

Kim - You do wear many hats! I just read about you and Tony being on the board of PATH (Professional Association for Travel Hosts).  It’s nice to see I am with a host agency which is involved in the industry to the degree you are. You should tell your new agents about the commitments you are making so they know you are in it for the long haul and are committed to home based agents. Have a nice day.

Mary Catherine Hutchinson

I recently started working with TPI and today was my first call to the helpdesk. I spoke with Ileana and she was great. Very patient with me since I had many questions - even offered additional advice (without me having to ask) on certain areas she knew I would have questions on. So far it's been a great experience. Keep up the good work!

Janet Acosta

I would not think of moving to another Host Agency! I had another Host Agency for two years and I was totally on my own. No support or help of any kind. I have been with Travel Planners International for over 5 years. It's true you get better with age. Travel Planners just gets better and better. Everyone is a joy to work with. I recently had surgery and you would not believe how much every department helped me especially Marie at the help desk. Thank you Travel Planners International for being there for me every day.

I have been an outside agent for Travel Planners International for the past three years and I am happy to say that it has been quite a remarkable experience. The management and staff have been very helpful and informative. Whenever I needed help with any matter related to travel, the staff is very willing and able to research or point me in the direction to obtain the needed information. Passengers' information is always handled in an efficient and timely manner. It has been a pleasure working with the management and staff of TPI and I look forward to a continued relationship with them.

Raj Maraj

TPI allows you to have your cake and eat it too! Honesty, integrity and sound ethical behavior are as important when choosing a host agency as eggs, flour and milk are in making a cake. TPI gives you these basic ingredients and it is up to you to create something wonderful. No cake would be complete without icing. TPI has great commission levels with suppliers, many programs to choose from (you choose your commission split), support, and a dedicated marketing team to help you succeed. This is the icing on the cake. Since your business is your creation, you choose how much icing you need. TPI has helped my business succeed. I can truly say with TPI you can have your cake and eat it too!

I have to say I have used the help desk, email and conference calls quite a bit and have had nothing but success with all. I have seen other agents who struggle with help desks from other host agencies, often not getting answers or getting the wrong answer/different answer depending on who picks up the phone. The TPI Marketing Dept. and Help Desk Dept. have been truly helpful and amazingly efficient. Thanks everyone at TPI and keep up the good work!

Kip Caven

I started with TPI a little over a year ago. The only experience I had was the many cruises I had taken but as you either know or are finding out quickly, there is more to being a travel agent than just enjoying travel. I probably needed more assistance than most new agents. Fortunately I received advice and guidance from several staff members. In particular, Kim Sherrett has always been patient and understanding. Marie has also been a great person to turn to for assistance. Both have always promptly returned calls and emails. Marie knows the business inside and out. She has been where you are now. I think Kim has made it her personal goal to encourage personal development and happiness among all new agents. Without detailing the events of the past year I'd like to let all newcomers know TPI is a great, solid Host agency. Communication is key to any relationship and this one is no different. If you need assistance and don't know exactly who to call - call the help desk. Kim and Marie have been my "go to" partners but there are many other knowledgeable people working in the office. You will find what you need. If you have a specific problem, they want to know. If you don't tell the staff about problems they will not get fixed. Both TPI and I have grown and improved throughout the past year. Although when I started last year I was unsure of my decision, this year, when I renewed my contract, I was certain TPI was a great choice.

Rick Ponath

I wanted to thank Pamela Gordan for her amazing support. I was completely stressed about how to get my business up and running and she put me at ease. She is helping me see that this was not a mistake and I look forward to having a successful business. Thank you again.

N'Teasha Williams

The one thing I have always been fearful of is the agency that closes its doors with the client’s money, and no trip to provide. With that in mind, I checked out ALL of TPI's credentials. I called the BBB, and many other businesses to see what type of host agency I was possibly going to be dealing with. I also contacted MANY of the agents that use TPI, and I honestly couldn't find one thing wrong. Still somewhat hesitant, I joined TPI. IT WAS THE BEST THING I EVER DID FOR MY TRAVEL CAREER. They are true professionals, and they make my job so much easier. They are always there when I have a question, or a problem. Things are handled in an efficient and professional manner. I am very excited that I will be starting my third year with them, because from the beginning, they have been consistently on target with the Home Based Agents. It is a wonderful thing to have TPI behind you all the way.

Hi Ken - I have switched over to the Solo100 Plus program. You know I need to tell you how great the HelpDesk is. They are always willing to help and are always very pleasant and that is a big plus. Thanks for all your help in making the right choice for me I do appreciate it.

Good Morning Tony Jr. - It was indeed a pleasure meeting you, your Father and the TPI Staff who where at the first CLIA3Sixty, September 2005. I must say I have always had confidence your family, and especially after I had a chance to meet you. I knew that there where better things to come from TPI and today you have showed that, with these new Hosting Plans. I must say well done. You can be assured that you will have a partner in business for many years to come.

Dear Ken & Tony - After meeting with you aboard the Carnival FANTASY 11/6/03, I must say that I am thoroughly impressed with your operations and personnel. I don't believe I have ever viewed a more efficient, smooth running, and cost efficient program such as yours. I was particularly impressed with the procedure you have implemented to monitor quality control. All of your employees were extremely courteous and went out of their way to explain various functions and answer my inquiries. I would be most appreciative if you would extend a special thank you from me to Pam for showing me every courtesy, including a delightful cocktail party.

I started with TPI back in January 1998. I joined TPI because of their flexibility in their hosting plans. Their programs allowed me to work at my own pace. With the expert help of the office staff, they have taught me to be a better travel agent. Their meetings with preferred suppliers is a huge benefit - keeps me up to speed with what is going on. The owners and all managers are easily accessible. I have enjoyed my relationship with TPI.

Your agent from home program is the best on the market. I have compared you to others for years. The agent only web site has everything you need to succeed in this travel industry. TPI has been there to support me every step of the way.

I would like to take this opportunity to let you know how pleased I am with the service Travel Planners International has provided tome as an outside agent. I joined TPI in early April.  After booking travel with another agency for two years, I have to tell you that the service TPI provides is 150% better than the agency I was with.  Your staff is friendly and they go out of their way to be helpful. You can probably imagine the number of changes I had to go through in switching from one agency to another, and your staff has been very helpful in walking me through the correct procedures. Your web site for agents is probably the number one reason I went with TPI.  There is a wealth of information on the site. With a click of a button, I can learn about the availability of group space, upcoming FAM trips, upcoming ship inspections, supplier promotions, etc.  I am also impressed with the continuous training options that TPI provides to its outside agents. Thank you for the opportunity to be a part of Travel Planners International. You have a top-notch organization and I hope to continue to be apart of it for several years to come.

As I have come to this new career area, from a Public School Administrator I want to express my feelings and thoughts about transitioning into the travel business. This letter is to reaffirm my positive feelings about the travel industry. I am so pleased to have graduated form travel school! You prepared me well to take my (T.A.P. test) Travel Agency Proficiency Test and passed with flying colors. But the real learning has only just begun. The internship has provided some practical experience, along with patience and support as I move forward on my own home based agency company. As I venture into building my own home based business I look forward to taking advantage of the technical experience that the management has offered form their long years of business sense. The spirit and cooperation from Travel Planners International has encouraged me to have no fear as I go into a new career area. I want to say thanks for allowing a new dream to come true for me as I transitioned into another career, and look forward to a successful career with Travel Planners International.

Teri Hurley